Shipping & Returns

Shipping

We process and dispatch orders within 1–2 business days of purchase. Once your order has left our hands, delivery times will depend on your location and Australia Post.

We are not responsible for delays, loss, or damage caused by the carrier once an order has been shipped. Please ensure your delivery address is correct at checkout — we cannot redirect packages once dispatched.

If your order arrives damaged, incomplete, or incorrect, contact us immediately at info@calibratesupplements.com.au with your order number and photos and we'll make it right.

Returns & Refunds

We stand behind WAKE. If you're not satisfied, you may request a full refund within 30 days of receiving your order, subject to the following conditions:

  • Return window: 30 calendar days from your delivery date.
  • Consumption limit: Up to 5 sachets may have been consumed.
  • Packaging: Remaining product must be returned in its original, undamaged packaging.
  • Return required: All eligible items — opened or unopened — must be sent back before we issue the refund.
  • Return shipping: The customer is responsible for return postage costs.

To request a refund, email info@calibratesupplements.com.au with your order number. We'll reply within 1–2 business days with return instructions. Refunds are processed to your original payment method within 10 business days of us receiving and inspecting the return.

Subscriptions

Subscription orders follow the same 30-day, return-required policy — applied to each individual shipment.

  • Refund eligibility: You may request a refund on any single shipment within 30 days of its delivery date, provided no more than 5 sachets have been consumed and the remaining product is returned in original condition.
  • Cancellation vs. refund: Refunding a shipment does not automatically cancel your subscription. To stop future deliveries, cancel via the link in your confirmation email or through your subscription dashboard.
  • Return shipping: The customer is responsible for return postage on subscription orders too.

Questions? Reach us any time at info@calibratesupplements.com.au.